These Terms of Service (“Terms”) govern your use of the Listingly website (listingly.app), the Listingly Studio application (app.listingly.app) and the videos and services we provide (together, the “Service”). By creating an account, purchasing, or using the Service you agree to these Terms.
1. Who we are, and who the Service is for
Listingly (the Service) is operated by [LEGAL ENTITY NAME, e.g. "NextVector Ltd"], company number [COMPANY NUMBER], registered in England & Wales at [REGISTERED OFFICE ADDRESS] (“Listingly,” “we,” “us,” or “our”). Listingly turns estate and letting agents’ listing photos into branded property videos. The Service is supplied for business use — to estate and letting agents, agencies, property teams, developers and marketing professionals acting in the course of business. By using the Service you confirm you are doing so for business purposes. If, exceptionally, you use the Service as a consumer, nothing in these Terms affects your statutory rights.
2. Your account
- You sign in with a Google account. You are responsible for activity under your account and for keeping access to it secure.
- You must provide accurate information and keep it up to date.
- Accounts are for a single business. You may not share an account across unrelated businesses or resell access without our written agreement.
3. The Service and AI-generated content
Videos are generated from the photos and details you supply, using automated systems including AI motion. Output can vary between renders and may occasionally contain visual artefacts; that variability is part of how the technology works and is not a defect. Where a render fails outright, the tokens spent on it are automatically returned to your balance (see section 7).
You are responsible for checking every video before you publish it — in particular that property details (price, address, particulars) are accurate and that the video complies with your obligations as an agent, including consumer-protection and property-misdescription rules. We generate the video; you remain the publisher.
4. Your content and the rights you grant us
You retain ownership of everything you upload — photos, logos, brand assets and property details (“Your Content”). You warrant that you own Your Content or hold the rights needed to use it, including photographs commissioned for your listings, and that it is lawful. You indemnify us against claims that Your Content infringes someone else’s rights.
You grant us a non-exclusive licence to host, process and reproduce Your Content solely to operate the Service and produce your videos. We will not use your videos, listings or agency name in our own marketing without your permission.
5. Acceptable and fair use
- Import only your own listings. Do not use the Service to scrape or misappropriate other agents’ material.
- Do not upload content that is unlawful, infringing or malicious, and do not attempt to probe, overload or reverse-engineer the Service.
- Fair-use limits apply (currently up to 25 photos per video and 5 videos rendering at once per account). We may adjust these to protect the Service; current limits are shown in the app.
6. Plans, tokens and billing
- Tokens are the unit of the Service: one token renders one video in one format. Additional formats for the same video each use a further token, shown before you create.
- Subscriptions add tokens monthly (the allowances and prices shown at listingly.app apply at the time you subscribe). Unused tokens roll over while your account remains in good standing.
- Subscriptions renew monthly and are billed in GBP via Stripe until you cancel. You can cancel any time via Manage billing in the app; cancellation takes effect at the end of the current billing period, and we never claw back tokens you have already received.
- Tokens are a prepayment for the Service. They are not money, are not transferable between accounts and have no cash value except as set out in section 7.
- We may change prices or allowances for future billing periods with at least 30 days’ notice by email; changes never apply retrospectively to tokens you already hold.
7. Refunds
- Failed renders: if a video fails to render, the tokens spent are automatically returned to your token balance. This is the standard remedy for a failed render.
- Cancellation: cancelling stops future billing. Tokens already granted remain on your balance and remain spendable; no cash refund is due for a partly-used billing period.
- Cash refunds of unused tokens are at our discretion (except where the law requires one). Where we agree a cash refund, unused tokens are refunded at the lowest published per-token rate — currently the Office plan rate of £349 ÷ 30 tokens = £11.63 per token — regardless of the plan on which the tokens were purchased, and capped at the amount you actually paid in the relevant period. Tokens granted free of charge are not refundable.
- Consumers only: if you deal with us as a consumer you may have a 14-day right to cancel a distance contract. By subscribing you request that the Service (including the monthly token grant) starts immediately, and acknowledge that if you cancel within 14 days we may deduct the value of tokens already used, valued at the same lowest published per-token rate.
8. Intellectual property
Once paid for, the finished video is yours: we assign to you the rights we hold in the delivered video, and you may use it anywhere, indefinitely. We (and our licensors) retain all rights in the Service itself — the software, render engine, templates, designs, site content and branding — and in any general improvements derived from operating the Service. You may not copy, resell or white-label the Service without a written agreement.
9. Availability and support
We aim for the Service to be available and for renders to complete promptly, but we do not guarantee uninterrupted availability, delivery times, or that the Service will be error-free, and we may suspend the Service for maintenance. Delivery links are hosted with third-party providers; download and keep copies of videos you rely on. Support is by email at hello@listingly.app.
10. Third-party services
The Service depends on third parties (including Stripe for payments, Google for sign-in and file delivery, and AI-model providers for motion generation) and may link to portals and social platforms. We are not responsible for third-party services, their content or their privacy practices, or for changes they make (for example a portal changing its video rules).
11. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that:
- We are not liable for loss of profits, revenue, data, goodwill or business opportunity, or for indirect or consequential loss.
- We are not liable for the consequences of you publishing a video containing inaccurate property details (see section 3), or for outcomes the Service does not guarantee — enquiries, viewings, a sale or a let. Examples and estimates on the site, including the ROI calculator, are illustrative only.
- Our total liability arising out of the Service in any 12-month period is capped at the fees you paid us in that period.
12. Suspension and termination
We may suspend or terminate your access if you materially breach these Terms (including non-payment or misuse), if required by law, or if we discontinue the Service. If we discontinue the Service or terminate without cause, we will refund your unused tokens at the rate in section 7. You may stop using the Service and cancel at any time.
13. Changes to the Service or these Terms
We improve the Service continually and may change or withdraw features. We may update these Terms; if a change is material we will give reasonable notice by email or in the app, and the new Terms apply from your next billing period. If you do not accept a change you may cancel before it takes effect.
14. Data protection
How we handle personal data — yours and any personal data contained in your listings — is described in our Privacy & Cookies Policy. Each of us complies with UK GDPR in respect of the personal data we process.
15. General
These Terms (with the Privacy & Cookies Policy and the prices published on the site) are the entire agreement between us. If any provision is found unenforceable, the rest remain in force. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a sale or reorganisation of our business.
16. Governing law
These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that if you deal with us as a consumer you keep any protections and forum rights the law gives you.
17. Contact
Listingly, hello@listingly.app. We aim to respond within two business days.